Frequently Asked Questions

Please visit our return policy guidelines here. For any other questions, please email our customer service team at info@myid.life. 

After we receive your package, it will take 2-5 business days to receive a refund. Also depends on bank 

Any returns received more than 30 days from ship date will be ineligible for return and will be resent to the customer to the address provided.  

Once an order has been shipped, we are unable to make any changes. If you need to cancel your order, please contact customer service at info@myid.life as soon as possible with your order number, name, and email(if applicable). We process our orders Monday through Friday from 9:00 AM - 3:30PM Arizona Time. Once an order has been delivered to the carrier, we are unable to make changes or cancel and your order will then be processed as a return. For return policies, please click here  

Once you have received shipping confirmation, you can click on “Track Package” to see shipping updates. Please allow 24 hours until your tracking number is updated.  

If your package is lost in transit, please reach out to customer service at info@myid.life as soon as possible.

*After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
 

Please contact customer service at info@myid.life right away and be sure to include pictures of your order. 

We use FedEx as our carrier of choice because they are the most reliable and efficient for our needs. Depending on which region you are located in the United States, it may take 2-7 business days. 

My I.D. products are suitable for all skin types. Hydration does not entail oily. We have tested our skin care on all types of skin. However, it is always recommended to test on a patch of skin and cheek for irritation before use. 

To test sensitive skin type:

Apply a small amount of Miracle Berry Hydrating Essence(30ml) on top of hand. If there is no reaction or irritation, apply a small amount of Miracle Berry Hydrating Essence(30ml) on half of your face. Once again after 10 minutes, if there is no reaction or irritation, then you can use the product as normal.
 

Miracle Berry is a glycoprotein (miraculin) that has healing properties for the skin.
 

We recommend using your My I.D. products within 2 years of the manufacturing date or 12 months after opening for best quality.
 

We never test on animals. We are certified through PETA.

You can visit our ingredients page here or email customer service at info@myid.life for any other questions.