退款政策

Customer satisfaction is our top priority!

Full refunds/returns can be submitted for approval within 30 days of the original purchase date as long as certain terms are met.

 

All requests for refunds must be sent to sales@myid.life with the following information: full name, email address associated with the order, order date, order number (not to be confused with receipt number), and quantities ordered. Please also include in full detail, your reasoning for requesting a refund.

Terms for Refunds and Returns

  • The purchase must be made in the past 30 days.
  • If being returned, customers must pay shipping fee
  • After 30 days, a refund/return will not be accepted

Facial Treatment Set for Nonmembers

  • In order to receive a full refund for this product, the following conditions must be met:
    • Undamaged, original packaging
    • Unopened 1 Miracle Berry Hydrating Essence
    • Unopened 10 Miracle Berry Hydrating Mask Serum
    • Undamaged Immersion Cup
    • Unopened 10 Compressed Silk Sheet Mask
  • If your return does not meet these, you will be given a partial refund for products used and opened

Facial Treatment Set for Members

  • In order to receive a full refund for this product, the following conditions must be met:
    • Undamaged, original packaging
    • Unopened 1 Miracle Berry Hydrating Essence
    • Unopened 10 Miracle Berry Hydrating Mask Serum
    • Undamaged Immersion Cup
    • Unopened 10 Compressed Silk Sheet Mask
    • Unopened 10 Miracle Berry Hydrating Sheet Mask
  • If your return does not meet these, you will be given a partial refund for products used and opened
  • If you do not return the free Miracle Berry Hydrating Eye Mask, you will be charged for the item or subtracted from your refund


Miracle Berry Hydrating Essence

  • In order to receive a full refund for this product, the following conditions must be met:
    • Undamaged, original packaging
    • Unopened 1 Miracle Berry Hydrating Essence
  • If your return does not meet these, you will be given a 50% refund for products used and opened

Miracle Berry Hydrating Eye Mask

  • In order to receive a full refund for this product, the following conditions must be met:
    • Undamaged, original packaging
    • Unopened 5 Miracle Berry Hydrating Eye Mask
  • If your return does not meet these, you will be given a partial refund for products used and opened

  • There will be no restocking fee associated with returns
  • Any additional products missing from order will be charged full amount for said product
    ‍• Refunds will be issued after your package has been sent back to the warehouse at the cost of the customer. To qualify for a refund or reshipment, the product must abide by rules above and arrive at MY I.D.’s US warehouse before a refund/reshipment will be made.


  • There are no refunds/returns on used products.

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  • Domestic orders outside the 30-day window may not receive a refund/replacement.
  • International orders outside the 60-day window may not receive a refund/replacement.

  • Should a product have manufacture defects (missing serum, damaged packaging, missing components), a replacement will be sent out in-place of a refund. The customer will provide and e-mail proof of damage to our customer service department first.